FAQ – Multimedia Kiosk Maker
Smartkiosk Italy, the professional multimedia kiosk makers, was born with a precise and declared mission: putting the customer exactly in the middle of his project and drawing evolved, functional and stylish kiosk solutions around him. The objective is to transform ideas into projects, projects into reality. Smartkiosk Italy designs and manufactures smart kiosks, able to give form and life to the customers’ specific needs by means of a product that meets the highest expectations, enhances visual impact and surprises for its reliability.
A totem can be used to perform services in an unattended place as if there was a dedicated person 24 hours a day. It can convey your image or that of your customers. It is a way to be available to your guests while you are gone, a way to be present while you are busy and to manage them as you are dealing with others. A totem carries out preordained sequential tasks, leaving the staff free to follow practices that only a person can follow. It is a tool for monitoring and verification. It is the machine that adds value to the work of the staff and makes life easier. It helps employees, tourists, visitors, curious and anxious people manage queues, exhibition tools, videos, tutorials. It provides tools and entertainment. A totem stimulates the imagination, enhances creativity and increases productivity… and above all does not disturb anyone!
Our totems are planned and designed thinking exactly about the use they could have. Each model has certain structural features that enhance the provided functionality. The first thing to do, once it is established whether the model should be indoor or outdoor, is thinking about the functional priorities that our totem requires. Our range of products are designed according to priorities: specific functionalities require a great variety of equipment at the expense of size and cost, other versions prioritize space and aesthetics, in other cases accessibility and ease of use are given top priority, and in still other cases the economic aspect is predominant.
In the Smartkiosk Italy range there are specific solutions for each of these priorities. To find them, request a quotation or contact our experts.
Customization & Shipping
Smartkiosk Italy, the professional kiosk maker, usually provides a 40% realization of totems designed and manufactured on specific customers’ requirements; our engineering department knows how to recommend the best solution, optimized from a construction point of view and able to meet the more disparate aesthetic and technological demands. Surely, it will take a little more time for delivery and perhaps will cost a little more for lesser quantities, but certainly you can create custom solutions in both design and functionality. Just look at the section Case Histories: half of the proposed solutions comes directly from our customers’ requirements.
Our activity extends to the entire life cycle of our product and becomes reality in three key moments: installation on site, assistance on site throughout Europe, and lifetime warranty.
Of course this work starts already at the planning stage. Our products have been simple to manage since birth. Large front maintenance ports, careful selection of the hardware components and absolute ergonomics in internal positioning, accurate and effective air conditioning and ventilation systems, maximum accessibility for the replacement of hardware components.
In addition, a shared cloud system allows us to give our customers and our technical partners all the necessary know-how to provide real-time care of our products throughout the world.
Smartkiosk Italy has planned and designed a wide range of IT and operating solutions according to a rational methodology, fully geared to provide clear and immediate answers to the various requests. Our products have been conceived and designed just to meet specific needs: for example, a particularly clean and refined design, or the ability to support high functionality or host complex and cumbersome hardwares, or even a particularly simple and economic solution oriented to a specific service. So the design work proceeds for subsequent steps, each of which is supported by a series of quality controls, in order to ensure a correct and reliable development of the product. Once at the end of the path, the prototype is produced and subjected to a further series of controls, both from the physical and from the functional point of view. Only afterwards the model goes into the production phase and becomes “standard”.